100% RETURNS CARE AND EXCHANGE POLICY
We deeply care about our customers and their purchases. Therefore our products are made with the highest quality standards. Although if our customer feels the need to exchange or return an item, we will gladly do so, given the following conditions:
Returning an item is easy. If you’re not satisfied with your purchase, you can return it using one of the options below. Please note that items returned must be received within 15 days of the shipping confirmation date and that items are in their original condition, where the item is unworn, unwashed, without alterations, and has all tags attached. We are unable to provide returns under the following circumstances:
• Products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label.
• Undergarments, accessories, shorts, flip flops, and Masks. Products bought from our partner stores and websites.
Casoanaya.com reserves the right to deny a refund if the item does not meet its Return Policy guidelines. We guarantee our merchandise to be free of manufacturing defects. If you receive a damaged or defective item, or your item proves to be defective in workmanship or materials within 30 days with normal wear (excluding stains), we will always accept the item for assessment and provide a refund if validated as faulty.
You can raise a Return Request for your item by following the steps below:
1. Tap on Order History under My Orders
2. Choose the item to be Returned
3. Enter details requested and create a return request Returns are typically picked up from the original delivery address within 2 to 4 business days.
Please ensure your package is ready to be picked up. Securely pack your return items in the original packaging, making sure any old packing labels are removed or covered and the package is sealed. Hand over the parcel to our shipping partner. If you miss your return pickup, one more attempt will be made to pick up your return package on the following business day. After the second failed attempt, the return request will be canceled. Usually, in such circumstances, the executive will try to reach you on your registered mobile number.
As soon as we receive your return, we will proceed with the returns check and validation. Once the return has been approved, we will notify you by email and your refund will be credited within 7-12 working days. If your return is not approved, a member of our Customer Care team will be in touch.
Refunds will be made to the same form of payment originally used for the purchase within 7-12 working days. Please note that refund payment times are dictated by the issuing bank and are outside our control. Please consult your bank for more information. There are no charges for returns. Please note that we are unable to issue refunds through cash or cheque. We are unable to provide refunds for products that are damaged due to negligence towards Wash Care instructions not being followed as per wash care label. If an item is returned that does not comply with our Returns Policy, we will not approve and process the refund. We reserve the right to not return an item which does not comply with our Returns Policy. Please contact our Customer Care team to enquire about the validity of your return if you are unsure.
ITEM DAMAGED DURING SHIPMENT
If you received an item which is damaged upon arrival, please contact our Customer Care team immediately. You have the right to a full refund on all shipments that arrive damaged provided you inform us within 24 hours of receiving the package. To return an item, please follow the Return Instructions. Once the item is received we will assess and validate. If approved, we will refund the purchase price of the damaged item.
We are unable to offer exchanges for products bought on Casoanaya.com.com at this time. If you’re not satisfied with your order, please return and place a fresh order.